The bank has continued leading in the market due to its innovative ways of delivering services that consider the customer needs and relevant market. Speaking yesterday CRDB Bank CEO, Abdul Majid Nsekela, thanked the customers for trusting and giving them the opportunity to serve them while saying the improved business environment in the country has enabled them to provide services that satisfies customer needs.
“This achievement has been contributed by our customers because we are a bank that listens to a customer, CRDB Bank is guided by the slogan ‘Tupo Tayari (We are ready)’ meaning our willingness to make sure we give our customers better services.
“We have been taking customer feedback and designing various products and services tailored to the needs of the customers, we thank them for supporting us we have been with them through every step and have provided them with services and products that meet their needs, “remarked Nsekela.
According to Nsekela they have been devising other alternative ways to reach customers such as entering into joint ventures with ‘Agent banking’ agents, SimBanking services and Internet Banking which has helped to simplify access to banking services and contributing to the government’s efforts to include more Tanzanians in a formal financial system.
“This award is a reflection of the bank’s growth which is largely contributed by customer service improvements and investing in digital systems that have helped facilitate access to services and bring them closer to customers,” he expressed. He further illustrated they have continued to support the government in its efforts to create a middle-industrialized economy, specifically in achieving the construction of necessary infrastructure.
Last year the bank was involved in facilitating the construction project of Julius Nyerere International Airport (Terminal III) at a cost of $51 million, Modern Railway (SGR) at a cost of $124 million and Nyerere Hydroelectric Power Project in partnership with the United Bank of Africa (Tanzania) by providing guarantee of $737.5 million.
The bank also introduced loan service facilities to market contractors and bidders to assist in the implementation of projects strategically implemented by Government and industry.
There are also ‘Safari Car Loan’ car loans for tourist companies, digital loans for university students ‘Boom Advance’ and ‘Jiwezeshe’ loans tailored for street traders provided digitally through SimAccount services corresponding to that provided through Entrepreneur ID.
Other loans are those offered to women through the ‘CRDB Malkia’ services whereby the bank reduced interest rates up to 10 percent from 24 percent previously charged to provide opportunities for more women to seize opportunity.
The director also said the FahariKilimo Account is part of the bank’s strategy to serve farmers more closely considering their needs and until now more than 146,000 farmers have opened an account and benefited more than 650 billion shillings in loans.
“CRDB Bank will continue to emphasis on serving large, small and medium scale clients as well as agribusinesses and enabling investors in the industrial sector to build an industrialized Tanzania,” he addressed.
Nsekela affirmed they will continue to improve services to meet the needs of much more groups of customers by creating innovative products that will satisfy customer needs and ones which relates to the existing technology development.
“Technology and innovation have enabled our bank to provide better services faster, easily and have access to more people wherever they are, with sufficient capital and liquidity that meets operating requirements, we are able to provide our customers with better services and add value to our stakeholders, ”expressed Nsekela.