November 30, 2020

EastAfrica Herald

East African Views on Global News.

CORONA VIRUS: DStv assures customers of extended information, education and entertainment

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DStv is setting out how it will ensure its customers are informed, educated, and entertained during the coronavirus ordeal.
MutliChoice Tanzania has announced its plan to continue providing its DStv customers with access to invaluable content during this time of disruption. 
This strategy is a major move for DStv on its mission to ensure Tanzanians are up to date with all that is happening around them, and also goes a long way in keeping families educated, entertained and reliably informed.
This plan comes in the wake of many recent changes and adjustments in the daily lives of Tanzanians, which include closure of schools and colleges and restrictions in travels and gatherings which compel families to spend hours in isolation at home.
“With everything that is changing around us in these challenging times, you can rely on us to put your needs at the heart of everything we do. As circumstances require you and your loved ones to spend more time at home, we remain committed to supporting you with the best available programming, to keep you and your family entertained and informed. As we all adjust to new ways of living, you can trust us to be your constant companion wherever you are,” says Jacqueline Woiso, Managing Director of MultiChoice Tanzania. 
 “Our core role is to bring trusted news and information to audiences in Tanzania. We will provide you with broad access to credible information at this time, by making news channels more widely available,” says the Managing Director
She further revealed that MultiChoice is in constant communication with the local and international health authorities such as the Ministry responsible for Health as well as the World Health Organisation, and soon they will be rolling out a public service announcement on Covid-19. “It is important that all of us take heed of the announcements and advice from relevant authorities and trusted experts,” she adds. 
In implementing this strategy, with immediate effect, DStv customers shall have access to the following:
•          Stay in the Know
To ensure that DStv provide its subscribers with broad access to credible information at this time,  news channels are being made more widely available. From today CNN (channel 401) and Euronews (channel 414) have been pulled down to the lowest DStv Bomba package. New channel – Afrinews (417) has also been introduced. 
•          For the Kids
Also, in light of the disruptions to the school schedule, DStv widens to the best available educational content, to help keep young minds stimulated and engaged.
We are making revision accessible for lessons and edutainment, adding educational channels Da Vinci (DStv 318) and fun programming on Cartoon Network (channel 310) on DStv Bomba until the end of May to help keep young minds stimulated and engaged. 
As you are aware, live sport is massively impacted; we have acquired the best award-winning sport documentaries from around the globe and produced thematic channels for you to relive the greatest sporting moments of all time. In addition, we have opened SS1 to DStv Compact plus and Compact, this channel will thrill customers with past sport stories that have created some of sports most magical moments. Also opened is SS7 which will showcase Motorsport action to DStv Bomba package. 
•          Customer Care  
In supporting health experts’ advise on social distancing, during this time we have encouraged our staff that are able to work from home to do so. This means that you may experience a delay in our ability to service you. However, we have a number of self-service and online platforms available, and we will do our best to sort out any issues you may have, timeously.
Customers are encouraged to use a self service and online services including DStv now app, My DStv app, WhatsApp on 0677666111, SMS on 15717, USSD *150*53# as well as Customer care lines +255 222 199600 and +255 784 104 700.